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For all customer service questions please email: [email protected]. To talk to someone in our customer service department please call 307-332-1320. M-F 10am-5pm MST
There isn't a harder question to answer when it comes to climbing gear. It's 100% based on your personal preference and comfort level. Our shoes are meant to be comfortable and high performing. One friend will tell you, leave room for socks, and someone else will tell you, if they don't hurt, they're not tight enough. Please check each product's description on our website for sizing recommendations. You should be able to stand and walk around at home in them for a few minutes and keep them on without your feet getting numb or having sharp pain anywhere(unless that's your preference). Keep in mind our shoes won't stretch very much.
Most of our shoes come in a wide and narrow version, so you'll also have to consider your overall foot volume. Do you have a high-volume or low-volume foot? Generally, folks with higher arches find a better fit with the narrow, and low arches in the wide model. The difference in width and volume between our wide and narrow versions ranges from 7 to 13% depending on the model. The differences in width and volume are of the whole shoe, every dimension but length is different in a wide version, over it's narrow counterpart. If the heel is too baggy in the wide model, most likely the narrow model will feel much better.
A few sizing pro tips:
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Our shoes don't stretch very much. The hemp lining in most of our models, including our full leather upper models, limit stretch. The shoes will however, soften up and become more adjusted to the individual shape of your feet. However, please do not purchase our shoes uncomfortably or painfully small, expecting them to stretch out like some other brands.
Yes, we offer split sizing on shoes for an additional $25.00. Split sizing is only offered on orders placed directly on our website. New model launches will not include split sizing options.